Due to a possible compromise of personal information, I placed a security freeze on my credit file at all three bureaus several months ago. I recently went to www.annualcreditreport.com to request my free annual disclosure from Equifax and this is what has ensued:
1. Requested Equifax free annual report using the telephone “touch tone” ordering option. Instead of my report, I received a form letter from Equifax telling me that I had to submit the request in writing to a specific Equifax P.O. box in Atlanta and include my security freeze PIN number. I did so.
3. Instead of my free annual report, I then receive another Equifax letter asking me to resubmit my request to a different P.O. box and include documentation of identity and address (driver license, utility bill, etc.). I did so.
4. Now I received ANOTHER Equifax letter telling me that they received my annual disclosure request but I need to resubmit it via annualcreditreport.com – which is where I started out.
Does anyone know how to awaken Equifax out of this circular loop?
CORY
#1 by Colorado Papa on January 3, 2010 - 9:05 pm
SCOTTY
Sounds familiar. Call them and ask for a supervisor otherwise you may end up talking with someone in India. Maybe a real live person can help you out. Some idiots put the info into a computer and the computer is only as smart as the idiot who programed it.
cp